Friday 11 April 2025 9:30am - 4:30pm
Sydney: Hub Hyde Park, Level 3, 223 Liverpool Street, Darlinghurst
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User or customer research is one of the most important and in-demand areas of human-centred design. This course introduces modern methods for getting valid user or customer insights to inform design projects. During the day, you will learn the principles behind best practice qualitative design research and put these into action as you design and implement a research project.
This course is a practical introduction to user research, a pillar of human centred design. Learn the theory and practice the methods of qualitative research as you design a research project from scratch, implement it, analyse the findings, and communicate the insights you discover.
The course covers:
On the Day:
1
Design a research plan
2
Practise observational and semi-structured interview-based field work
3
Unpack and analyse your research findings
4
Try various methods for presenting your findings
On completion of the course you will:
1
Have a good grasp of basic design research principles
2
Be able to identify research needs and design a programme of work to meet those needs
3
Be able to conduct observational and semi-structured interview-based field work
4
Be able to analyse the data collected from your field work
5
Be able to present those findings in the manner most appropriate for their intended use and audience
6
Receive a certificate of completion that can be shared on CVs and social media
7
Get an hour of post course contact time with the facilitator
8
Get discounts on subsequent courses in the same year
All are welcome and no prior knowledge is required to do this course. However, the course is particularly useful for:
Anyone involved in making decisions for product, UX, or service design who wants to learn how to generate reliable evidence-based insights to inform those decisions.
Product owners and project managers who want a better understanding of how research decisions are made.
Product, service, and UX designers who want to add research to their skill set, or collaborate more effectively with researchers.
Senior practitioners who want to gain an understanding of generating user or customer insights.
People from other professional backgrounds who want to explore transitioning into user or customer research.
Matt has over 20 years experience as a user experience designer in England, New Zealand, and Australia. He is trained as a design coach through the Better By Design Programme and has been running successful human centred and user experience design courses for over 10 years. He started DO UX to continue the mission of the design initiative ‘UX Gym’ which he co-founded with Lulu Pachuau. That mission is to lift the design capabilities of Australia and New Zealand by making expert quality human-centred design training as accessible possible.
Contact Matt:
matt@doux.au
Learn more about Matt here:
https://www.linkedin.com/in/matthew-gould-aba563b/
Friday 11 April 2025 9:30am - 4:30pm
Sydney: Hub Hyde Park, Level 3, 223 Liverpool Street, Darlinghurst
Sign Up“You knocked it out of the park yesterday. Verbal feedback was through the roof. I always appreciate that you are a practitioner, which means you bring not only the methodology but also the experience to adapt to the context, which makes the training relevant/ relatable for the participants. Thank you! Always impressive to see you in action.”
Audrey Cheng – Snapcomms
“OMG, we’ve just done a sprint and used a bunch of the stuff you taught us – you would be proud.”
Anna Livesey – AMP
“Your course was very valuable and useful … after the course, I joined the Innes48 Business Startup Competition, and our team won 1st prize.”
Jerry Lee – Student
“I just wanted to say thanks for creating and providing such a great UX Design course. Just today, I set up a testing session as per the course, and we immediately gained some insights into my designs.”
Edgar Vadauskas – Opus
“Absolutely loved yesterday and have had great feedback from those I spoke to yesterday.”
Katy Medlock – Jucy
For all enquiries contact matt@doux.au
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